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Customer Support Enigineer (Spanish)

Tuesday, May 16, 2017 at 12:17

Currently we are looking for a highly motivated Spanish speaking CUSTOMER SUPPORT ENGINEER to join our team in The Hague, The Netherlands.

Job Description:
As a Spanish Customer Support Engineer you are part of our international Support Team that deals with the Spanish speaking community. You will answer a wide range of customer inquiries about GamePoint, our games and community-related matters and thus helping to improve our customers’ satisfaction. The Customer Support Engineer is active in our chats, answers the phone and takes care of incoming Support tickets by mail and through various Social Networks.

We expect you to:

  • Processing incoming support tickets in the Helpdesk
  • Actively engaging with players in the Chat and keeping it a friendly environment
  • Commenting on support inquiries on Social Media
  • Supporting the volunteers in their daily activities
  • Providing Web Care support
  • Reporting on top complaints and suggestions

Requirements:

  • Bachelor’s Degree in Communications or a related field or equivalent work experience
  • Native Spanish speaker
  • A high level of empathy and strong customer focus
  • Genuine team player with good people skills and a hands-on attitude
  • The ability to handle complaints in difficult and busy situations and stay positive at all times!

About GamePoint:
GamePoint is one of the world’s leading social and mobile game developers. GamePoint aims to entertain a worldwide audience with its real time multiplayer social games. By providing social features in our games and extensive community support, GamePoint builds on long term relationships with their users.

Company benefits:
We offer a competitive package packed with benefits, lunch arrangement and lots of more fun and perks. A fun and casual work environment with competitive compensation.Are you the one we’re looking for? Send your resume and motivation letter to [email protected] (Acquisition on this vacancy is not appreciated)

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